PrivacyPolicy

Privacy & Security

Vintage Cellars Corporate Services is committed to complying with the Privacy Amendment (Private Sector) Act 2000, which commenced in December 2001, and the privacy provisions of all applicable legislation. Our privacy policy covers all personal information we hold, that is, information, or an opinion, about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our stores, over the phone through our Customer Service Centres and over the Internet.  The policy also covers personal information that we have sourced from third parties.

If you have any questions about this privacy statement, or the content or practices of our website contact Vintage Cellars Corporate Services by writing to:

Vintage Cellars Corporate Services Privacy
PO Box 13329
Melbourne VIC 8010
AUSTRALIA

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.

1)     Personal Information and vintagecellars.com.au

a)     We do not collect personal information when you visit our website unless you log in, place an order, create an account, submit an inquiry using the Contact Us form or submit a product review.

b)    When you place an order you will be asked to log in and we will ask you for the following personal information: your name, date of birth, email, mailing address, delivery address and any special delivery instructions and phone number. Information from the Checkout is provided to our delivery agents so we can send you your order. We may also need to provide your details to data maintenance providers and call centres.

c)     As we sell alcohol we are required to collect your date of birth details to verify that you are over 18 years of age.

d)    When you create Your Account on our website, we will ask you your name, email, address details, phone number and date of birth and will ask you to nominate a password.

e)     From time to time, we advise customers and those registered with us of up-coming offers and special promotions via email. If you do not wish to receive these offers click the unsubscribe link in your next email or call us on 1800 066 684.

f)     When you submit an inquiry via our Contact Us page or questions via email we will request your name and email. We use this information solely to respond to your enquiries.

g)    When you enter a contest or other promotional feature, we may ask for your name, address, and email so we can administer the contest and notify winners. We may also require that your name be published in the event that you win a contest. We may ask for other information to enable us to improve our website or to send you special offers.

h)     We do not sell, rent or barter any identifiable personal information to any third party without your permission. We will often need to provide your personal information to third parties who assist us in delivering products and services including delivery companies, call centres, mail houses and information technology service providers. Where your personal information is disclosed to these third parties, we will ensure that they undertake to protect your privacy and will only authorise them to use your personal information for the purpose that we supplied it to them. As some of our information technology service providers are located overseas, personal information collected and held by us may be transferred overseas.

i)      Our website contains links to other websites. vintagecellarscorporateservices.com.au is not responsible for the privacy practices or the content of other websites.

 

3)     Access to personal information

a)     We will provide you access to your personal records on request. However, we may need to deny access to information in accordance with the exemptions contained in the Act.

b)    To gain access to your personal information simply call us on 1800 066 684.

4)     Opt-out

a)     We provide you with a nil-cost way of contacting us to register a request to 'opt-out' from receiving further offers. We will provide an opt-out opportunity with direct marketing offers in accordance with the legislation.

b)    At any stage, should you wish to opt out of receiving any communication that we send, please advise us by phoning 1800 066 68.

5)     Cookies

a)     "Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable Us to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of the Site will not function properly when cookies are disabled.

6)     Website Security

a)     Our goal is to protect the personal information we collect and your security. All orders placed through our website are done so, in a secure environment.

b)     When you place orders or access your account information on the Site, We offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Confidential information, such as your address, credit card details and order history, are not stored on the web server but on Our own database, which is protected against unauthorised access and administered in accordance with Our Privacy Policy.

c)     The Site is tested and certified to address concerns about possible hacker access to your confidential data. While Our Site testing cannot and does not guarantee security, we use reasonable efforts to meet payment card industry guidelines for remote web server vulnerability testing to help protect your personal information from hackers.

d)     Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

e)     We will also monitor and implement appropriate technical improvements or management processes in order to safeguard your personal information.

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DELIVERY

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Why is this important?
Our range at Vintage Cellars Corporate Services can vary from state to state and as such it is important for you to select the state that you would like your order to be delivered to so that you are able to browse/search through the correct range of products available for delivery to that state and so we are able to deliver to you by the next business day.

If you're ordering a gift, please select the state where the recipient resides.

 
 

WARNING - VIC Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $7,000), for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).

NSW Liquor Act 2007: It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

WARNING - WA Liquor Control Act 1998: It is an offence to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

WA: Licence No. 6030003046. Type of licence - Liquor store. Name of licensee - Liquorland (Australia) Pty Ltd. Address - 95 Nicholson Road, Shenton Park WA, Telephone number 08 9381 6555.

 

All orders are processed and distributed by Liquorland Australia Pty Ltd ABN 82 007 512 414. Our offers are transmitted from our licensed premises at 388 Military Road, Cremorne, NSW 2090 (Licence number 3LIQP700350741).

Use of this website signifies your agreement with our Terms and Conditions and Privacy and Security Policy. Delivery and Handling charges apply to all products sold unless otherwise specified.