Privacy & Security
If you have any questions about this privacy statement, or the content or practices of our website contact Vintage Cellars Corporate Services by writing to:
Vintage Cellars Corporate Services Privacy
PO Box 13329
Melbourne VIC 8010
When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.
1) Personal Information and vintagecellars.com.au
a) We do not collect personal information when you visit our website unless you log in, place an order, create an account, submit an inquiry using the Contact Us form or submit a product review.
b) When you place an order you will be asked to log in and we will ask you for the following personal information: your name, date of birth, email, mailing address, delivery address and any special delivery instructions and phone number. Information from the Checkout is provided to our delivery agents so we can send you your order. We may also need to provide your details to data maintenance providers and call centres.
c) As we sell alcohol we are required to collect your date of birth details to verify that you are over 18 years of age.
d) When you create Your Account on our website, we will ask you your name, email, address details, phone number and date of birth and will ask you to nominate a password.
e) From time to time, we advise customers and those registered with us of up-coming offers and special promotions via email. If you do not wish to receive these offers click the unsubscribe link in your next email or call us on 1800 066 684.
f) When you submit an inquiry via our Contact Us page or questions via email we will request your name and email. We use this information solely to respond to your enquiries.
g) When you enter a contest or other promotional feature, we may ask for your name, address, and email so we can administer the contest and notify winners. We may also require that your name be published in the event that you win a contest. We may ask for other information to enable us to improve our website or to send you special offers.
h) We do not sell, rent or barter any identifiable personal information to any third party without your permission. We will often need to provide your personal information to third parties who assist us in delivering products and services including delivery companies, call centres, mail houses and information technology service providers. Where your personal information is disclosed to these third parties, we will ensure that they undertake to protect your privacy and will only authorise them to use your personal information for the purpose that we supplied it to them. As some of our information technology service providers are located overseas, personal information collected and held by us may be transferred overseas.
i) Our website contains links to other websites. vintagecellarscorporateservices.com.au is not responsible for the privacy practices or the content of other websites.
3) Access to personal information
a) We will provide you access to your personal records on request. However, we may need to deny access to information in accordance with the exemptions contained in the Act.
b) To gain access to your personal information simply call us on 1800 066 684.
a) We provide you with a nil-cost way of contacting us to register a request to 'opt-out' from receiving further offers. We will provide an opt-out opportunity with direct marketing offers in accordance with the legislation.
b) At any stage, should you wish to opt out of receiving any communication that we send, please advise us by phoning 1800 066 68.
a) "Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable Us to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of the Site will not function properly when cookies are disabled.
6) Website Security
a) Our goal is to protect the personal information we collect and your security. All orders placed through our website are done so, in a secure environment.
c) The Site is tested and certified to address concerns about possible hacker access to your confidential data. While Our Site testing cannot and does not guarantee security, we use reasonable efforts to meet payment card industry guidelines for remote web server vulnerability testing to help protect your personal information from hackers.
d) Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.
e) We will also monitor and implement appropriate technical improvements or management processes in order to safeguard your personal information.